Privacy Policy

Last updated: January 25, 2025

Introduction

Welcome to Streamlinx ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot and web portal services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Information You Provide

  • Discord Account Information: When you authorize our bot or use our web portal, we collect your Discord user ID, username, and avatar.
  • Server Information: We collect Discord server (guild) IDs and names for servers where our bot is installed.
  • Configuration Data: Settings you configure such as notification channels, streamer usernames, and custom messages.
  • Payment Information: When you subscribe to premium features, payment processing is handled by Stripe. We store subscription status and customer IDs but not payment card details.

Information Automatically Collected

  • Usage Data: Information about how you interact with our bot and services, including commands used and features accessed.
  • Technical Data: IP addresses, browser type, and session information when using our web portal.
  • Platform Data: Public streaming information from Twitch and other supported platforms to provide notifications.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Discord bot services
  • Send streaming notifications to your configured Discord channels
  • Process subscription payments and manage billing
  • Customize your experience and remember your preferences
  • Provide customer support and respond to your inquiries
  • Monitor usage and improve our services
  • Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party service providers (like Stripe for payments) who assist in operating our services
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Public Information: Streaming status and publicly available streamer information as part of our notification services

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure hosting infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account information is retained while you use our services
  • Configuration data is retained while our bot is installed in your server
  • Subscription data is retained per legal and tax requirements
  • Technical logs are typically retained for 30-90 days

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request a copy of your data in a structured format
  • Opt-out: Unsubscribe from our services by removing the bot from your server

To exercise these rights, please contact us using the information provided below.

Third-Party Services

Our service integrates with third-party platforms:

  • Discord: Subject to Discord's Privacy Policy and Terms of Service
  • Twitch: We access public streaming data in accordance with Twitch's API Terms
  • Stripe: Payment processing is subject to Stripe's Privacy Policy

We are not responsible for the privacy practices of these third-party services.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.